International Calling

  1. International calling can be made for $0.02 per minute.
    2.  
  2. To begin go to the Services menu and select Manage.
    3.  
  3. Next you will see a statement of how many international minutes you currently have.
    4.  

    International Calling

     
  4. In order to add minutes, go to the Billing menu and select Make Payment after adding at least $5 click Add Minutes.
    5.  
  5. After adding minutes, you may begin international calling.

How to Transfer an Existing Telephone Number

1. Go to the Services menu, and click on Port Number.

2. Fill in the required information then click Submit Number Transfer Request.  

2a. The Billing Phone Number should be the same as the Number to Transfer.

 Number Transfer

3. After clicking Submit Number Transfer Request, confirmation will appear as well as some more information on the porting process.

transfer request confirmed

*If you are transferring a Toll-Free number the LOA(Letter or Authorization) will Require a Ink(handwritten) signature.

 

How to add a New Phone Number

1. From the Control Panel go to the Services menu, then click on the Add Number.

Add Phone Number

2. Next Select the State and Area Code. The list will populate with all numbers in the requested Area Code. 

Add Phone Number2

 

3. After choosing a number, select Add Number. If no billing address is present for Emergency 911 Provisioning is active create New Address.

4. After Add Number, the new number will appear in the Manage Numbers section.

 

How to Remove a Phone Number(s)

1. Click on the Services menu, and select the Manage option.

2. In the Manage Numbers section, select the red X  on the number you would like to remove.

3. After selecting to remove the number, there will be a pop-up stating it will be removed immediately.

Keep Your Current Phone Number

We give you the ability to maintain the same phone number even upon changing from your existing service provider.  Porting your existing phone numbers gives you all of the features and benefits of our services, without having to change any of your advertising or the number your customers use to call you.  We can port (transfer) any toll-free number and most local numbers to our network. In addition, we can provide you with a temporary phone number while your number is being moved.

 

About the Number Transfer Process

I want to transfer my current number to IP Communications. What do I do?

If you have an existing phone number that is still with your previous service provider, we can transfer it to your MyOffice PBX account.

Just follow these steps:

  • Continue using your existing number. Don't cancel your current service.
  • Read the FAQs regarding our Number Transfer Process and collect all of the information you will require.
  • Submit a transfer request online.

We'll send the request to your current provider and email you when the transfer is complete. (Please note: Number transfers can take 15-30 days.)

 

Does it cost anything to transfer my current number?

There is a one-time fee to transfer a local or toll free phone number.  See our MyOffice PBX pricing page for details.

 

How long does it take to transfer my number?

Transferring a phone number to IPComms typically takes 5 to 10 business days.  However it can take anywhere from 1 to 4 weeks depending on the service location, and the releasing carriers response time.

Transfer time will depending greatly on the accuracy of the information you provide, so be sure to fill out your LNP request form as accurately and completely as possible to avoid delays.

 

Can I transfer my toll free number?

Yes. We can transfer local, toll free and in some cases international phone numbers.

 

Are there any restrictions in transferring my number to IP Communications?

  1. Your current account must be active and in good standing with your existing provider. There may not be a line freeze or a pending order on your existing phone. 
  2. You will need to provide IP Communications with the exact Name, Service Address, and Billing Telephone Number (BTN) on record with your current provider, including any capitalization, punctuation and/or abbreviations. 
  3. The number you are transferring must be within IP Communications’ service area.

What happens if a number can't be transferred?

  1. If we cannot transfer your number you may elect to get a new number in your area or elsewhere.
  2. There are several reasons that may cause a failure to your transfer request. Here are some more common problems:
    • Number is not within our service area for transfers
    • Name and Address mismatch or invalid - Your number information must match exactly what your previous carrier has on their Record. If it does not match exactly, they will reject our request.
    • Billing Telephone Number is incorrect - Your Billing Telephone Number must match exactly what your previous carrier has on their bill. If it does not match exactly, they will reject our request.

More Articles ...

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MYOFFICE PBX
Business Phone System
In The Cloud
$2499*
Per month per line. 
2-Line Minimum
 
Free Extensions
Unlimited Calling*
All PBX Features Included
 

Have a Question?

Fill out my online form.

Frequently Asked Questions?

Do you offer MyOffice PBX in my area?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

Can i transfer my existing number?

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 


Learn More»

What type of Internet do I need?

MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Does it support 911 Emergency Service?

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Do I pay per minute charges?

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

How much technical skill is necessary?

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

Are toll-free numbers available?

Yes. With MyOffice PBX, you can order new toll-free numbers or transfer existing toll-free numbers. 

What happens during a power outage?

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.

Already have a PBX? Try our SIP Trunks!

Enjoy the benefits of VoIP without replacing your existing PBX hardware with IPComms SIP Trunks.

About SIP Trunks