Hunt Groups

Hunt groups/User Groups allow calls to be delivered to a group of employees that share a similar office function.  User groups can be created with custom delivery methods to ensure each call reaches the right group of people in the correct order.

A hunt group or "user group" is a list of employee phones that share a similar office function, department or service, such as Sales or Support.  When a call is made to a group, the caller is first placed on hold (with music) while MyOffice PBX begins to "hunt" for someone to answer the call in one of three ways, 

In Order (sequential):
   Calls are always delivered to the first extension listed, unless it is busy — then the second, third, and remaining lines are considered in succession.


Round-Robin (Circular hunting):
  If a call is delivered to line 1, the next call goes to 2, and the next to 3 and so on. The succession throughout each of the extension continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are only skipped if they are still busy on a previous call.


Ring-All (broadcast):
 Simultaneously rings each non-busy telephone in the hunt group. 




Business Phone System
In The Cloud
Per month per line. 
2-Line Minimum
Free Extensions
Unlimited Calling*
All PBX Features Included

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Frequently Asked Questions?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 

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MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.