Auto Attendants

Auto Attendants allow your calls to be automatically answered for you 24/7, giving you time to focus on your business without having to manage incoming call routing.


Professionalism & Consistency

Auto Attendants is a flexible and powerful feature that serves as a ‘virtual receptionist’ for incoming callers. Using our Auto Attendant enforces your businesses rules for handling incoming calls.  It also provides a higher level of consistency to your customer's experience when interacting howitworkswith your business and delivers that same level of quality to all callers flawlessly, regardless of time, day or volume of calls.

How Auto Attendants Work:

  • When callers dial into your business, they’re presented with a custom main greeting. This greeting can be personally recorded by a member of your staff or professionally recorded by one of our voice-over partners.
  • The caller is then presented with options that allow them to reach the appropriate person, department, or extension based on their selections.
  • Once the caller makes their selections, they are placed on-hold. While waiting, callers are presented with on-hold music, product information or even answers to frequently asked questions.
  • While on hold, the system delivers the call to the employee or group of employees best suited to handle the callers request.  

Time of Day Routing

MyOffice PBX Auto Attendants can manage the routing of your incoming calls differently based on the time of the day, holiday schedules or any other event that might impact your business operations. For example, you might have one auto attendant during business hours that provides options to reach customer service, billing or technical support, while, after business hours, you have another auto attendant that offers voicemail or recorded product information. You can even choose to route emergency calls to the cell phone or home phone of the employee responsible for handling after hours callers.

Custom Voice Prompts for Branding & Sales Promotions

The heart of any business marketing strategy is "branding".  As a business, you know that creating a solid and consistent marketing strategy is everything. An auto attendant is typically your first chance to deliver your company's "pitch" to prospective clients.  With custom greetings, on-hold music, and messages-only extensions, you can take the opportunity to explain your product or service to clients while you have their full, undivided attention.

Online talent resources, like fiverr.com make it fast and inexpensive to hire professional voice talent to produce creative, quality custom voice prompts. Custom recordings can also be updated continuously to help drive sales and promote new products.

Features

  • Answer multiple phone lines, and transfer calls to the appropriate department or employee 
  • Present callers with a menu of options to choose from (including submenus, if needed)
  • Transfer callers directly into a voice mailbox
  • Play pre-recorded answers to frequently asked questions
  • Play different greetings and offer different sets of options based on time-of-day, day-of-week, or holidays
  • Route calls to mobile phones or cell phones of remote workers

FAQs:

Q. Can I use my own recordings for voice prompts?
A. Yes, you can upload your own voice prompts to customize your auto attendant for your business. 

Q. Can I schedule what time an auto attendant is active for a particular day?
A. Yes, you can define what time frames are active for each day. 

Q. Can I have more than one auto attendant?
A. Yes, you can create multiple auto attendants each with their own options.

 

Back to Features

 

MYOFFICE PBX
Business Phone System
In The Cloud
$2499*
Per month per line. 
2-Line Minimum
 
Free Extensions
Unlimited Calling*
All PBX Features Included
 

Have a Question?

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Frequently Asked Questions?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 


Learn More»

MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.

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