Voice Prompts & IVR Announcements

voice-oversYou've made the right choice choosing MyOffice PBX as your business phone system.  Now it's time to make your first impression to your callers a great one by recording clear and concise voice prompts for your new Automated Attendant's.

Voice Prompts are pre-recorded announcements that are used for automated interaction between your phone system and your callers.  For example, “For Sales, Press 1″ is a voice prompt. Professionally pre-recorded voice prompts for your phone system can help you: 

  • efficiently route calls without staff interaction
  • convey a single, unified presence to your callers
  • provide your business with a more professional presence

We've put together some example scripts that will help you create customized messages tailored specifically for your business.  Once you have your script created, visit our Voice Talent page to choose the right voice for your recording.


Sample IVR Voice Scripts

BusinessMain Greeting

Thank you for calling our company. If you know your party’s extension, please enter it at any time.  For sales, press 1, for support press 2, for billing press 3...

After Hours Greeting

You have reached our business after hours and there is no one to service your call at this time.  Please call back during our normal business hours, Monday through Friday, 9 am to 5:30 pm Eastern Time, to speak to a member of our staff. 

Departmental Phone Menu Example

For sales, press 1. For service, press 2. For accounting, press 3. For all other inquires, press zero. To repeat this menu, press 9.


Standard/Generic IVR Recordings

  • Sorry. We are closed right now. Please call us back later.
  • Thank you for staying on hold. We will answer your call, Shortly.
  • Thank you for calling. Please leave us a voice message after the beep.
  • Sorry. All our representatives are busy. Please call us back later.
  • This call maybe recorded for internal training purposes.
  • Sorry. You have entered an invalid option. Please call back again.
  • All our agents are busy right now. Please wait while we transfer your call to the next available agent
  • Thank you for calling us. Please wait while we connect your call.
  • Press 1, Press 2, Press 3, Press 4, Press 5, Press 6, Press 7, Press 8, Press 9, Press 10, Press the pound key, press the star key
  • Thank you
  • Thanks
  • Please hold


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Frequently Asked Questions?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 

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MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.