How to Manage Phone Settings

1. On the Home page, go to the Phone Settings section.

2. The Caller ID can be changed if there is a DID mapped to the extension.

phone settings

3. There is also the option set up Call Forward, and Failover Number as well as the options to enable/disable Caller ID Block, Anonymous Call Rejection, and Do Not Disturb. 

4. After making desired changes, select Edit Settings.

How to Manage General Settings

1. On the Home menu, there are sections for Phone Settings, SIP Registration, and Voicemail.

overview of settings

2. In the Phone Settings section, there is the option to change the Caller ID number(if there is more than 1 number).

3. After making selected changes, select Edit Settings. 

How to Setup Call Forwarding

1. Call forwarding can be setup for any extension, whether it is registered or unregistered.

ExtensionCallFWD

2. Initially extensions come with Call Forward disabled. If you would like to setup Call Forward simply enter the 10 digit phone number in the field, then select Edit Settings.

**Call Forwarding may be managed from a registered device by dialing *72 or *73.

 

Phone Settings such as Call Forward, and Find me Follow Me will not work once inside of a group. If you would like to have calls forwarded directly from one of your DID's, then you must assign the Inbound Route directly to that extension.

 

MYOFFICE PBX
Business Phone System
In The Cloud
$2499*
Per month per line. 
2-Line Minimum
 
Free Extensions
Unlimited Calling*
All PBX Features Included
 

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Frequently Asked Questions?

Do you offer MyOffice PBX in my area?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

Can i transfer my existing number?

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 


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What type of Internet do I need?

MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Does it support 911 Emergency Service?

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Do I pay per minute charges?

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

How much technical skill is necessary?

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

Are toll-free numbers available?

Yes. With MyOffice PBX, you can order new toll-free numbers or transfer existing toll-free numbers. 

What happens during a power outage?

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.

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