How to Impersonate a User Extension

1.From the Control Panel click on the Extensions menu, select Manage.

Impersonate User Extension

2. A list will populate with all available Extensions.

3. A registered account will be green, while an unregistered account will be red.

4. If you would like to see the IP Address for a registered user, select User Extensions in the drop down menu.

5. Select Impersonate for the extension's account you would like to view/edit.

How to Reset a SIP Password

1. From the Control Panel click on the Extensions menu and select Manage option.

2. Click Edit on the extension that you want to manage.

Reset SIP Password

3. On the Editing Extension menu, click Reset SIP Password. 

Reset SIP Password2

 4. On this screen, you will be given confirmation of a password reset, as well as the option to Edit Extension.

Mapping a direct-dial phone number to an extension

If you selected a phone number during signup or purchased a phone number after signup, you can assign that phone number to any extension.  Here's how:

1. On the main menu, choose Services and then select Manage.  You will be see a list of available phone numbers in the Extension Management section.

map External Number

2. Next, click the edit pen next to the number you wish to assign and to open the edit number options.  Select extension, then choose the extension you want the phone number to ring directly to.

map External Number2

3. Next, click Update then you will have setup a direct-dial phone number.

To add multiple extensions, or multiple direct-dial phone numbers, just repeat the steps above.

 Note: By doing a little advanced planning on the extensions in your organization you can make your users more reachable and fully exploit the functionality of the MyOffice PBX Cloud PBX. Learn more about extension management.

How to Add/Manage User Extensions

1. From the Control Panel click Extensions menu and select Add. 

2. Select User Extension in the drop-down menu, then select Continue.

Add User Extension

3. After pressing Continue, you will see Add New Extension.

4. Fill in the required information, then click Add Extension. 

Add User Extension2 (1)

5. After clicking Add Extension, you will be take to the Extension Managment tab where you will have the option to Add New Extension,  Impersonate,  Edit, or Remove an extension.

Add User Extension3 (1)

 

 

MYOFFICE PBX
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Per month per line. 
2-Line Minimum
 
Free Extensions
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All PBX Features Included
 

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Frequently Asked Questions?

Do you offer MyOffice PBX in my area?

Yes.  MyOffice PBX is available anywhere in the USA & Canada.  We provide local phone numbers for over 90% of the USA as well as many locations in Canada.

Can i transfer my existing number?

When you transfer phone services to MyOffice PBX, you won't have to leave your old number behind. You can bring your phone number to us using a process called local number portability. 


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What type of Internet do I need?

MyOffice PBX will work with most broadband internet services (Cable, DSL, T1, WiFi etc...).

In order to ensure the highest level of voice quality, we recommend that an additional 90 Kbps of internet bandwidth (per active call) be allocated above your current data consumption.  

Here is an online broadband speed test to assist you in determining your actual data speeds.

Does it support 911 Emergency Service?

Yes, emergency 911 calls over VoIP devices are managed through e911 procedures.  

Emergency 911 calls over standard phone lines are handled by the phone carrier for those phone lines.

Details of our e911 coverage can be found here.

Do I pay per minute charges?

Our service includes unlimited domestic USA & Canada long distance inbound and outbound calling. This includes toll free inbound and outbound calling. For international calls, we offer very competitive per minute rates.

How much technical skill is necessary?

Almost none. MyOfficePBX is very simple to use. We offer administrative tutorials for setting up your account.

Are toll-free numbers available?

Yes. With MyOffice PBX, you can order new toll-free numbers or transfer existing toll-free numbers. 

What happens during a power outage?

In case of an internet/power outage at your business locations, you will lose VoIP phone connectivity to the MyOffice PBX servers.  

However, unlike a traditional PBX, the service is hosted in the cloud. By setting up fail over actions for Auto Attendants, and groups you can make sure that calls will be delivered. You also have the options to setup Find-Me/Follow-Me or Call Forwarding for each user extension.

For assistance on setting up fail-over options contact us.

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