Creating your first User Extension

 

What are User Extensions?

User extensions are usually desk phones.  However, since MyOffice PBX is Cloud-based, user extensions can also be a cell phone, a home phone, another PBX or even any existing landline.  However, to make the most use out of MyOffice PBX, its features and services, a VoIP phone or softphone application is best. 

There are several options for customizing your User Extension.  For a more complete explanation of each field and its function, refer to our tutorials & videos.

  • For the purposes of this quick start guide, we will:
  • Create a user extension numbered 4001
  • Assign a first and last name to the extension
  • Create user login credentials which allows the user to manage their extension & its features
  • Enable the users voicemail box and assign it a password

Note: If you will be registering a VoIP device to this extension, your SIP registration will be created automatically.  It can be viewed in the users control panel.

 

Adding a user extension:

  1. To begin from the admin Control Panel click the "Extensions" menu and select Add. 

  2. Select User Extension in the drop-down menu, and then select Continue.

  3. Next, you will see the “Add New Extension” data entry form.  Fill out the required user information, and then click Add Extension. 

  4. After clicking Add Extension, you will be taken to the Extension Managementtab where you should see your newly created extension.  A registered status of “red” indicates that there is currently no VoIP device active for this extension, while green means that a VoIP device is currently registered to this extension. 

  5. You have not registered a VoIP device to this extension yet, so your registered status should be red