Assigning DIDs to Your Group

What is a DID?

A DID is an public telephone number used for calling into a company's PBX. Using a DID, a company can offer its customers individual phone numbers for each department (group) or person (extension) within the company.

Thank of it like this, an extension is for internal use (employee to employee) where a DID is for external access to the company (Customer to Company)

 

Assigning a DID to Your Group

There are several options for customizing your User Group.  For a more complete explanation of each field and its function, refer to our tutorials & videos.

For the purposes of this quick start guide, we will:

Create a single group named “Support” with an overall ring time of 30 seconds and a create a “Support Group Voicemail Box”  All phones assigned to this group, when called, will ring at the same time “Ring All” for no longer than 60 seconds.

Set the “Support Group” to send calls to the “Sales Department” in the event of a failed call attempt (such as no phones registered, internet failure, etc…).

Route the calls to the “Support Group Voicemail Box” in the event no one answers within 30 seconds.

Adding a user extension:
  1. From the Admin Control Panel, select “Services” --> “Manage”.

    didassign1


  2. Next, from the “Manage Numbers” section, click edit next to the phone number you wish to assign to this Group. (You can also click “Add Numbers” to add additional DIDs to your PBX.

    didassign2



  3. Next, select “Group” and then select the Group you created in step 3.


    didassign3


  4. Click Update



    You have now successfully assigned a DID to your User Group.