Auto Attendant

Auto-attendant An auto-attendant is a prerecorded "menu" system that can be used to direct callers to different departments or employees within your company. You can also use this feature to let your callers listen to commonly requested informatio...

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Forwarding Options

After you have created Time Frames and Sound Prompts, you can begin configuring the Auto Attendant call forwarding options.

 

afterhours

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1: Begin by selecting Auto Attendant from the main menu, and selecting Manage Auto Attendants.


main


2: Next, select Create Auto Attendant and give your auto attendant a name and an extension number.

IVR name

 

3: Next, select where you want your calls forwarded during Unscheduled Hours. 

For example, if you have your schedule set to turn your auto attendant on Monday from 8 AM until 10 PM, all calls outside of this time can be set to be forwarded to a group, extension or another auto attendant. 

When finished, click Create Auto Attendant.
 

4: Define the Schedules and Sound Prompts you created in the earlier steps.

define
 

5: Next you will want to Configure Options for the menu.

Here you will be able to create digit assignments that will allow callers to navigate through the auto attendant options using the number keys 0-9 on their dial pad. 

config

 

6: Once you have finished creating your digit assignments, select Add Schedule.

Any Schedules that have been created will appear below with the name of the Schedule and the Sound Prompt.