Creating Your First User Group
What are User Groups?
A user group (or department) is a list of employee phones that share a similar office function, such as Sales or Service. When a call is made to a group, the caller is first placed on hold (with music) while MyOffice PBX begins to "hunt" for someone to answer the call in one of three ways,
-
- In Order (sequential): Calls are always delivered to the first extension listed, unless it is busy — then the second, third, and remaining lines are considered in succession.
- Round-Robin (circular hunting): If a call is delivered to line 1, the next call goes to 2, and the next to 3 and so on. The succession throughout each of the extension continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are only skipped if they are still busy on a previous call.
- Ring-All (broadcast): Simultaneously rings each non-busy telephone in the hunt group.
Adding your first User Group
There are several options for customizing your User Group. For a more complete explanation of each field and its function, refer to our tutorials & videos.
- For the purposes of this quick start guide, we will:
- Create a single group named “Support” with an overall ring time of 30 seconds and a create a “Support Group Voicemail Box” All phones assigned to this group, when called, will ring at the same time “Ring All” for no longer than 60 seconds.
- Set the “Support Group” to send calls to the “Sales Department” in the event of a failed call attempt (such as no phones registered, internet failure, etc…).
- Route the calls to the “Support Group Voicemail Box” in the event no one answers within 30 seconds.
Adding a user group:
- To begin, from the admin Control Panel, click the Groups menu and then select Add.
- Next, you will see the “Add Extension Group” data entry form. Fill out the required. When finished, click Add Group.
- You currently should be at the “Editing Group: Service (see image below... If not, from the Admin Control Panel, select “Groups” --> “Manage”). Within the “Add User Extensions” section, select your newly create extension (step 2) from the drop down list. Then and your desired ring time.
- When finished click “Add to Group”. Your extension should not be visible under “Group Extensions”.
