How to Manage Call Recording

Call recording can be setup for any extensions. There is an option to have call recordings transfer to your FTP Server. *If you do setup your account to have call recordings go to the server, they will not appear in the administration portal and all recordings will push at 12 a.m.

  1. From the Control Panel click on the Sounds menu, then select Call Recording.
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  2. Next select the extensions that you would like to record the click Apply Changes.
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  3. After an extension has been selected for recording the light will turn green.

 

Call Recording Managment

 

  • Any recordings from extensions will appear on the right hand side of the page, recordings can be filtered by extension, duration, and size.
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  • A call recording will remain in the portal for 30 days until it expires. There is no option to delete files from the portal.