Limitations of Emergency Calling


MyOffice PBX depends upon certain third parties to provide 911 emergency Service and is thus subject to their network implementation and deployment schedules. Consequently, E911 emergency Service may be limited or unavailable in certain geographic areas until these third parties have completed this implementation and deployment. When you sign-up for the Service, we will advise you of the kind of 911 emergency Service, E911 or basic 911, that will be available with your Service. In addition, you may view your account information on our website, which specifies the kind of 911 emergency Service you have. When there is a problem validating your information and/or address or you are identified with an international location, your 911 emergency call will be sent to the national emergency call center. In addition, emergency personnel will not receive your telephone number or know your physical location when your 911 emergency call is routed to the national emergency call center. Routing to a national emergency call center could substantially delay the response of emergency service providers or could result in no emergency service being provided to you at all.

MyOffice PBX’s 911 and E911 Emergency Service may also be Limited or Unavailable in the Following Circumstances:

  • If your Digital Subscriber Line (“DSL”), cable modem, or other broadband access connections are disconnected, suspended, or interrupted for any reason, including electric power failures;
  • If you relocate or move the MyOffice PBX Adapter to a location other than the one that you registered with us or if you otherwise disconnect or modify the MyOffice PBX Adapter;
  • If you change your telephone number or if you add new telephone numbers to your account, and do not successfully register your location of use for each changed or newly added telephone number;
  • If there are delays or disruptions of Service in the network or Services of MyOffice PBX’s E911 underlying service provider;
  • If there is network congestion and/or a reduction in network speed; or
  • If Service is interrupted or terminated for any reason, including the suspension or termination of your account with us or with your broadband access supplier.

While MyOffice PBX will make commercially reasonable efforts to minimize the disruptive effects of MyOffice PBX’s Service interruptions, degradation or outages, it makes no guarantees or assurances that these will not occur. Such commercially reasonable efforts are MyOffice PBX’s sole obligation regarding such interruptions. Such outages or other Service disruptions may include loss of 911 emergency Service dialing capabilities for extended periods of time.

Furthermore, home alarm systems, fax machines and other devices that attach to your home computers, local telephone service, cable system or other devices may not work with the Service. You are solely responsible for testing the operation of your home alarm systems, fax machines or other devices that you attach to the Service.